Refunds and Returns

Hazed Vape strive to keep our customers satisfied at all times – any returns or refund requests will be dealt with as quickly as possible.

Please note:

  • All items must be returned before a replacement can be issued
  • We can not offer a refund on used items – a replacement item or replacement parts may be offered after the item has been tested
  • Faulty items can only be returned once – any warranty on the original product carries over to the replacement product

How long do I have to return items?

In the unlikely event that you should receive any defective items, please inform Hazed Vape immediately and return the item within the product’s allocated warranty period.

Health & Hygiene:

For health and hygiene reasons we can not test opened e-liquids or cartomizers. If you believe one of your products has a fault/defect we recommend that you stop using the product immediately and return any unused or unopened items to us for testing. 

Where should my items be returned to?

If you purchased your products in-store please return items to the store with a receipt or alternative proof of purchase (e.g. a bank statement).

If your item was purchased via our website, please return the item to the address below with a note explaining the problems you are experiencing.

Returning Items Using a Parcel Delivery Service:

Return the items to us using a parcel delivery service of your choice and if the item is deemed defective, the postage cost will be refunded and the item will be exchanged or refunded. Please use a tracked or signed for delivery service for insurance purposes to protect yourself should the item get lost in transit.

Returning Special Offer Items:

Special offer items will be refunded at the price paid during the offer period.

If a like-for-like exchange is required, there will be no adjustment, however if the item is exchanged for a similar item, then an adjustment may be made at our discretion.

If you require any further help or advice, please contact us. 

Returns Address:

15 Market Crescent, New Herrington, Houghton-le-Spring, DH4 7AP.

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